If you're new to Urban Adventure, you're bound to have some questions. Here are some of the most frequently asked questions and answers.
What are your opening hours?
Opening times are adjusted according to season and light. Please contact us on 0845 519 1782 for the latest opening times and session slots.
Are car parking facilities available?
Due to extremely limited spaces in the car park adjacent to the site, all visitors to Urban Adventure are asked to use the larger Devonshire Walk car park (post code CA3 8UL) which is located on the left hand side of the castle as you face it. Follow the path from this car park to the main site.
How can I pay for my booking?
The easiest way to book and pay is to use our online booking system. This allows you to view all available slots for your chosen activities and your booking is confirmed upon payment. Visitors who prefer to book by telephone can contact us on 0845 519 1782, and we can accept payment either by phone or on site.
When is my booking confirmed?
Your booking is confirmed once payment has been received. Unfortunately we are not able to take provisional bookings and time slots can only be confirmed upon payment.
Are toilet facilities available?
The site does not have its own toilet facilities, however public toilets are located next door in the park.
What about younger children?
All persons under the age of 16 must be accompanied by a responsible adult at all times on the site. Our instructors are responsible for delivering the booked activity and ensuring the safety of the child while on booked activities. The emotional wellbeing of the child remains the responsibility of the supervising adult. The instructor will refer any behavioural issues to the responsible adult.
I am interested in an activity which isn't bookable online.
Not all of our activities are bookable online. This is because some activities require us to ascertain more specific information about the participants, and the logistics of providing the activities on site. Simply call us on 0845 519 1782 or email info@urban-adventure.co.uk and a member of our team will be happy to discuss your activities in more detail.
Do you have insurance?
Of course - Urban Adventure carries public liability insurance of up to 10m.
GENERAL TERMS & CONDITIONS
Car Parking
All persons attending Urban Adventure by vehicle are required to use the car park situated on Devonshire Walk, CA3 8AN. Vehicles are parked at the owner's risk and Urban Adventure accept no responsibility or liability for any loss and/or damage occurring within.
Children/Juniors
While children and juniors are welcome at Urban Adventure, all persons under the age of 16 years must be accompanied by a responsible adult at all times. Any disciplinary or behavioural matters or concerns held by Urban Adventure staff will be referred to the supervising adult.
Health & Safety
Activities offered by Urban Adventure may be physically and/or emotionally challenging. There is an element of risk associated with all activities. In booking and partaking in an activity, participants are deemed to understand and accept that these risks exist, and their continued participation is further acceptance of this. All activities are supervised by instructors, and safety equipment is provided. Risk assessments and insurance details are available by request. Your safety and that of spectators is of paramount importance to Urban Adventure, and we reserve the absolute right to refuse participation to any person we deem unsuitable for any reason. Each activity has strict eligibility requirements which are stated clearly on this website. It is your responsibility to ensure that all participants meet the requirements at the time of booking. While every effort will be made to accommodate special needs, you will appreciate that due to the nature of the activities this may not always be possible. If you have any queries regarding your suitability for an activity, please contact us prior to booking.
Medical Conditions
If you have a medical condition which could affect your ability to participate in an activity, please make this known at the time of booking and inform the instructor at the start of your session. If you have any queries then please contact us to discuss before booking. If you are pregnant or suffer from a heart condition, you may not be eligible to partake in any activity which involves the wearing of a harness.
Clothing
The activities offered by Urban Adventure are outdoor. Please ensure that you are appropriately dressed for the weather conditions on the day. Clothing should be generally loose-fitting, and we advise against wearing designer clothing which may become dirty. All loose items such as mobile phones or jewellery must be removed. Long hair must be tied back. Sensible footwear is essential, and flip-flops or open-toed footwear is not permitted.
Cancellations/Refunds
If we have to cancel an activity due to adverse weather or for any other reason, we will give a full refund or offer to reschedule the activity to your convenience. If a booking is cancelled by the customer more than 1 calendar week before the start time of the booking, the customer will be entitled to a full refund or the opportunity to reschedule. If cancellation is less than 1 calendar week before the start time of the booking, the customer will be entitled to reschedule but no refund will be given. No refunds will be given for cancellations with less than 24 hours notice, or for customers who do not arrive in sufficient time for their booking. It is your responsibility to arrive in plenty of time to allow for car parking and preparation.

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